Policies

TeleSwivel, LLC
5309 Highgate Drive
Durham, NC 27713
(888) 835-7948



TWO-YEAR LIMITED WARRANTY

CLAIMS FOR DEFECTS

All reasonable care will be taken by the Company to ensure that goods, equipment and services conform to the Company's standards or to the appropriate specification within the limits of reasonable commercial accuracy and tolerance and are of good materials and workmanship.

The Company will only accept responsibility if:

  1. The goods have not been overloaded nor been misused.
  2. The goods have not been altered in any way.
  3. The goods shall have been installed in accordance with the instructions provided and the Seller shall have been given access to verify the same.
  4. No dismantling or repairs have been made to the goods otherwise than by the Company or its authorized agent(s).
  5. The goods shall have been returned carriage paid to the Company or its authorized agent.
  6. The Company will not accept any liability whatsoever for consequential loss or damage which may in any way arise out of goods, equipment or services supplied or any defects in them.
  7. The Product can not be used in a manner in which the trailer load is larger than the rated tow capacity of the hitch and/or vehicle.
  8. Only approved or certified accessories are to be used with the Product. (SAE tested and certified)

The products we sell are warranted through the Manufacturer only. Williams Innovations gives no warranty for products not covered by the manufacturers Warranty, Limited Warranty or Limited Lifetime Warranty. WILLIAMS INNOVATIONS HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

Some states do not allow limitations on how long an implied warranty lasts, or exclusion or limitation on incidental or consequential damages, so the above limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.

TELESWIVEL, LLC TWO-YEAR LIMITED WARRANTY

  • Scope. This limited warranty applies solely to new products manufactured by TeleSwivel, LLC and sold under the TeleSwivel brand (the "Product"). TeleSwivel, LLC makes no warranty with regard to any products of other manufacturers that are sold by TeleSwivel, LLC, and your warranty rights will be as provided by those other manufacturers.

  • Limited Warranty. TeleSwivel, LLC warrants to the original end-user purchaser ("you") that the Product will be free from defects in material or workmanship for a period of Two years from the date that you purchased the Product. An ?end user purchaser? means a person or organization that purchases the Product for his, her, or its own use, which use may include rental or lease of the Product to others. This limited warranty may not be transferred to or enforced by a subsequent owner of the Product. There are no third party beneficiaries to the obligations under this limited warranty.

  • Warranty Exclusions. The limited warranty does not cover the following: (a) normal wear and tear; (b) service or labor charges incurred in removing or reinstalling any Product; (c) the finish on the Product; (d) a Product that has been damaged through abuse, neglect, misuse or as a result of any accident or other cause; (e) a Product which is misapplied, overloaded, or improperly installed; and (f) a Product altered in any manner by anyone other than TeleSwivel, LLC, which alteration results in lack of conformity with the limited warranty.

  • Warranty Disclaimer.TELESWIVEL, LLC DISCLAIMS ANY AND ALL WARRANTIES OTHER THAN THE LIMITED WARRANTY STATED ABOVE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IF APPLICABLE STATE LAW DOES NOT ALLOW THE FOREGOING DISCLAIMER, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY OTHER IMPLIED WARRANTIES SHALL BE LIMITED TO THE TWO-YEAR PERIOD OF THE LIMITED WARRANTY STATED ABOVE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

  • Remedy. If the Product does not comply with the foregoing limited warranty, TeleSwivel, LLC will, at its option, repair or replace defective parts with new or reconditioned parts or products without charge and within a reasonable time, or refund the purchase price that you paid for the Product, provided that you have followed the warranty claim procedure stated below. Replacement parts or products will be warranted for the remainder of the original warranty period or ninety (90) days, whichever is longer.

  • Warranty Claim Procedure. To obtain the benefits of the limited warranty, you must promptly present the defective Product and proof of purchase, showing your date of purchase, to TeleSwivel, LLC, or any of its authorized agents for receiving Products returned under warranty, within the Two-year warranty period. Contact information for TeleSwivel, LLC may change from time to time, but you can find our current toll-free telephone number for warranty claims and our mailing address at www.teleswivel.com, or use the email address given below, and contact us for direction on how to return the defective Product. You must prepay shipment of the returned Product to us. If we determine through our investigation that the Product was defective, we will refund your shipment cost and pay for delivery of any replacement Product to you. Any returned Product that is replaced or refunded becomes the property of TeleSwivel, LLC. If we determine that the Product was not defective, we will advise you that we reject your claim, and at your direction will either dispose of the Product or return the Product to you at your expense.

  • Remedy Limitations. REPAIR OR REPLACEMENT OF DEFECTIVE PARTS OR REFUND IN THE MANNER PROVIDED ABOVE IS YOUR EXCLUSIVE REMEDY AND SHALL CONSTITUTE FULFILLMENT OF ALL LIABILITIES OF TELESWIVEL, LLC TO YOU WHETHER BASED ON CONTRACT OR OTHERWISE. TELESWIVEL, LLC SHALL NOT BE LIABLE OR ASSUME RESPONSIBILITY FOR THE LOSS OF THE USE OF ANY VEHICLE, LOSS OF TIME, RENTAL OF VEHICLES, LOSS OR DAMAGE TO PERSONAL PROPERTY, EXPENSES SUCH AS GASOLINE, TELEPHONE, LODGING, OR TOWING, OR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES INCURRED AS A RESULT OF THE USE OR OWNERSHIP OF ANY PRODUCT. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Any of the above remedy limitations shall be inoperative to the extent they are not permitted by applicable state law.

  • Legal Rights. This Warranty gives you specific legal rights, and you also may have other rights which vary from state to state.

  • Please e-mail any questions or comments to info@teleswivel.com